Refund policy

We hope you absolutely love your Lavender Loom purchase, but if something isn't quite right, we're here to help!

🌿Return Window: We accept return requests within 30 days of delivery🌿

Eligibility: Items must be unused, in their original condition, and in original packaging. Due to the handmade and hygienic nature of some products (e.g. beeswax wraps, crochet face pads), these items cannot be returned once opened unless faulty.

How to request a return: Simply drop us an email at hello@thelavenderloom.com with your order number and reason for return. We'll review your request and, if approved, share return instructions for your item(s).

Return postage: Unless the item is faulty or incorrectly sent, return postage costs are the customer's responsibility. We recommend using a tracked service, as we can't be held responsible for items lost in transit.

Refunds: Once we receive and inspect your return, we'll process your refund within 5 to 7 working days to your original payment method.

Faulty or incorrect items: If your item arrives damaged or isn't what you ordered, please contact us within 48 hours of delivery with photos and we'll make it right straight away!

💌If you have any questions regarding returns/refunds that has not been answered here, please email us at hello@thelavenderloom.com, and we will be happy to assist you! 💌